Terms of Service
Please read these terms carefully before using our website.
Agreement to Terms
By accessing or using the Fairela Pet website (fairelapet.com) and purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.
About Fairela Pet
Fairela Pet is a pet lifestyle brand based in Los Angeles, California. We design and sell premium pet furniture, toys, bowls, scratchers, and accessories for cats and dogs. Our contact email is info@fairela.com.
Products and Pricing
We reserve the right to modify or discontinue any product at any time without notice. All prices are listed in US dollars (USD). We make every effort to display accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price and notify affected customers.
Product images are for illustration purposes and may vary slightly from the actual item received due to screen settings and photography.
Orders and Payment
By placing an order, you confirm that:
- You are at least 18 years old or have parental consent
- The billing and shipping information you provide is accurate
- You are authorised to use the payment method provided
We accept Visa, Mastercard, American Express, Apple Pay, and Shop Pay. All payment information is encrypted and processed securely through Shopify Payments.
We reserve the right to refuse or cancel any order for reasons including stock availability, suspected fraudulent activity, or pricing errors.
Shipping and Delivery
Shipping timelines and rates are outlined in our Shipping Policy. We are not responsible for delays caused by carriers, customs, weather events, or other factors outside our control.
Returns and Refunds
Our return and refund process is governed by our Return Policy. By purchasing from Fairela Pet, you agree to the terms outlined in that policy.
Intellectual Property
All content on this website — including text, images, logos, product designs, graphics, and code — is the property of Fairela Pet and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any of our content without express written permission.
User Conduct
You agree not to use our website to:
- Violate any applicable laws or regulations
- Submit false, misleading, or fraudulent information
- Attempt to gain unauthorised access to any part of our systems
- Transmit harmful, offensive, or disruptive content
- Use automated tools to scrape, crawl, or harvest data from the site
Third-Party Links
Our website may contain links to third-party websites. These are provided for convenience only and do not constitute an endorsement. Fairela Pet is not responsible for the content or privacy practices of any third-party site.
Disclaimer of Warranties
Our website and products are provided "as is." While we make every effort to ensure accuracy and quality, Fairela Pet does not make any warranties, expressed or implied, regarding the completeness, accuracy, or fitness for a particular purpose of our products or website.
Limitation of Liability
To the maximum extent permitted by law, Fairela Pet shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount you paid for the product in question.
Governing Law
These Terms of Service are governed by the laws of the State of California, United States. Any disputes shall be resolved in the courts of Los Angeles County, California.
Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes take effect immediately upon posting to this page. Your continued use of the website after changes constitutes acceptance of the updated terms.
Contact Us
For questions about these Terms of Service, please contact us at info@fairela.com or visit our Contact page.